Refund policy

Effective Date: October 10, 2026

Store Name: Kpspoint.com

Welcome to Kpspoint.com. We strive to provide the best shopping experience for our customers across India. Please read our Return and Refund Policy carefully before making a purchase.

1. Overview

We have a customer-friendly return policy to ensure your online shopping experience is smooth and transparent. If you receive a product that is damaged, defective, or incorrect, you are eligible for a return or replacement as per the terms below.

2. Eligibility for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

The request must be raised within 7 days of delivery.
The item must be unused, unworn, and in the same condition that you received it.
It must be in the original packaging with all tags, labels, and accessories intact.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods, custom products, or clearance/final sale items.
Products that have been used, opened, or damaged due to misuse by the customer.

4. Return Process

To initiate a return, please contact our customer support team within 7 days of delivery at contact@kpspoint.com or WhatsApp us at +91 88487 03120 with your Order ID. For damaged, defective, or missing item claims, a continuous, uncut unboxing video showing the shipping label and the opened parcel is mandatory.
Once your return request is approved, our shipping partner will arrange a reverse pickup from your delivery address, or we will guide you on how to ship the item back to our dispatch location.
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

5. Refunds

Prepaid Orders: If your return is approved, the refund will be initiated to your original method of payment (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days.
Cash on Delivery (COD) Orders: For COD orders, we will collect your bank account details or UPI ID via email/WhatsApp to process your refund securely via bank transfer.
Shipping charges (if any paid during purchase) are non-refundable.

6. Cancellations

You can cancel your order before it has been shipped from our warehouse by contacting our support team. Once shipped, cancellations will not be accepted, but you can choose to return the product upon delivery.