Return & Refund Policy for kpspoint.com
Last Updated: August 1, 2026
At kpspoint.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help!
1. Return Window
You have 30 calendar days from the date your package is delivered to request a return or exchange.
2. Eligibility Requirements
To qualify for a return, your item must meet the following criteria:
- The item must be unused, unworn, and unwashed.
- It must be in its original packaging with all original tags, manuals, and accessories intact.
- You must provide a valid order number and proof of purchase.
3. Non-Returnable Items
For health, safety, and operational reasons, the following items cannot be returned:
- Digital downloads, downloadable files, or software licenses.
- Personalized or custom-made products.
- Perishable goods or intimate hygiene products.
- Items marked as "Final Sale" or purchased during clearance events.
- Gift cards.
4. How to Initiate a Return (Step-by-Step)
⚠️ Important: Please do NOT send your return back to the manufacturer address on your shipping package. Returns sent without prior authorization will not be eligible for a refund.
- Email Support: Send a return request to support@kpspoint.com within 30 days of delivery.
- Provide Details: Include your Order Number, reason for return, and clear photos/videos if the item is damaged or defective.
- Receive RMA & Return Address: Our team will review your request within 24–48 hours and provide you with a Return Merchandise Authorization (RMA) number and the designated US warehouse return address.
- Ship the Item: Pack the item securely with your RMA number clearly labeled, and send it to the provided warehouse address.
5. Return Shipping Costs
- Damaged, Defective, or Incorrect Items: If we sent you the wrong item or it arrived damaged, kpspoint.com will cover all return shipping costs and provide a prepaid return label.
- Change of Mind / Buyer’s Remorse: If you ordered the wrong size, color, or no longer want the item, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
We recommend using a trackable shipping service (like USPS, UPS, or FedEx) as we cannot issue refunds for items lost in transit.
6. Refunds & Processing
- Inspection: Once your return is received at our processing warehouse, it will be inspected within 3–5 business days.
- Approval Notice: We will notify you via email regarding the approval or rejection of your refund.
- Payout: Approved refunds will be issued to your original payment method (Credit Card, PayPal, etc.) within 5–7 business days. (Note: Financial institutions may take additional time to post the credit to your statement).
7. Exchanges
The fastest way to exchange an item is to request a return for your original item and place a new order for the desired item once your return is approved.
8. Contact Us
If you have any questions regarding your order or our return policy, please reach out to us:
- Email: support@kpspoint.com
- Website: [https://kpspoint.com](https://kpspoint.com)
